Shipping policy

Shipping Policy

Thank you for shopping with Urban Acre Bags! We are committed to getting your order to you quickly and efficiently.

1. Shipping Rate

We offer a flat-rate shipping fee of $4.99 per order for all domestic shipments within the United States. This flat fee applies regardless of the number of items in your order or the total weight of your package.

2. What the Shipping Fee Covers

The $4.99 shipping fee is a charge for the service provided to process, package, and ship your order to your designated delivery address. This fee helps us cover the costs associated with getting your Urban Acre Bags product from our facility to your doorstep.

3. Sales Tax on Shipping

Please note that in some jurisdictions, shipping and handling fees may be subject to applicable sales tax. If your shipping address is in a state or region where shipping is taxable, the sales tax will be calculated and added to the shipping fee at checkout.

4. Order Processing Time

  • Orders are typically processed within 1 - 3 business days after they are placed, excluding weekends and holidays.
  • You will receive an email confirmation with tracking information once your order has shipped.

5. Estimated Delivery Time

  • Once shipped, orders generally arrive within 3 - 7 business days for standard delivery.
  • Please note that these are estimated delivery times and actual delivery may vary depending on your location, carrier delays, and other unforeseen circumstances.

6. Shipping Destinations

Currently, Urban Acre Bags ships to physical addresses within the United States only.  We do not ship to PO Boxes or international locations.

7. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number on the carrier's website to monitor the progress of your delivery.

8. Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete at the time of checkout. Urban Acre Bags is not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an incorrect address, you may be responsible for re-shipping fees.

9. Lost or Damaged Packages

If your order is lost or damaged during transit, please contact our customer service team immediately at sales@urbanacrebags.com. We will work with the shipping carrier to resolve the issue and ensure you receive your Urban Acre Bags product.